• How do I make a booking?

    This is very easy and once you have found the property required you can book online or by ringing our friendly team direct in the office on  0490 192 730 .

  • When I book my accommodation, do I have to pay a deposit?

    Yes, a minimum deposit of 20% of the tariff plus the $50 booking fee is required as a deposit to confirm the booking (by doing so you accept all terms and conditions). Online booking payments must be made with Credit Card or Direct Deposit online. Bookings made direct in our office or over the phone offer both Credit Card and Direct Deposit payment options.

  • Is there a credit card fee?

    Yes, payments made with Credit card will incur fee. VISA and Mastercard incur a 2.2% fee and we do not accept American Express. We offer Direct Deposit which does not in cure a fee as an alternative payment option, however this is not available for online bookings. Please call our office and book direct to pay with Direct Deposit.

  • When do I have to pay the balance of my accommodation?

    In most cases, balance payments are due 2 weeks prior to your arrival via credit card or direct deposit.

    Please note that all Christmas and festive season bookings require final balance to be paid two months prior to arrival as per your confirmation terms and conditions.

  • What time can I check into my accommodation?

    Check in time is from 2pm. We will try to accommodate an earlier check in if the property is ready, however this cannot be guaranteed in advance. Please call our office on the day of arrival to confirm if this is possible.

  • What time is check out?

    Check out is strictly 10.00am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean and prepare for the next arrival. Please contact us on check in should you require a late departure and we will see if it is possible.

  • Where do I collect the keys from?

    Keys in keybox @ property and you will receive a text on the day of arrival.

    We will also kindly ask for your ID via our Online Check In systems.

  • What if I’m arriving out of office hours?

    If you intend to arrive outside of office hours,the keys will be at the property.

    Opening Hours

    • Weekdays
      8am to 5pm
    • Weekends
      8am to 5pm Saturday
  • What if I’m Checking out before your office opens?

    We have a key return mail box located in the front door of the office.

    Opening Hours

    • Weekdays
      8am to 5pm
    • Weekends
      8am to 5pm Saturday
  • What if something breaks during my stay?

    Accidents happen and we appreciate if you let us know if any property is damaged/stained during your stay. Usually we will hold the bond and then obtain a quote to replace/repair the damage and then organise to have paid from the bond or your credit card. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible. We also provide a guest maintenance form to be completed.

  • What should we bring with us?

    Linen provided, bed making not included.

    Personal bathroom or toilet paper not supplied

    Beach towels



  • What if we leave something behind?

    Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, we will contact you.

  • How do I find the address for my accommodation?

    Property Address is confirmed once booking has been accepted


  • Are we allowed to bring our pets?

    We do offer a range of pet-friendly properties. Please advise us at the time of booking if you are intending to bring a pet and there may be additional information or terms and conditions we need to advise you about, depending on the property. Unfortunately, due to common allergies, we do not allow cats on any of our properties.

    If you bring your pet to a non-pet-friendly property you will be asked to leave immediately without a refund and an extra clean fee will be charged and your bond taken.

  • Do we have to clean the property before we leave?

    As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used and taking out your rubbish, cleaning the BBQ and giving the floor a once over sweep or vacuum if you have brought sand or dirt in from outside.

  • What if the house is not left clean on our departure?

    Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning / rubbish removal fees deducted from your bond. Fees start at $50.00 and our office will call you and discuss the excess fees if applicable.

  • What if the house is not clean on arrival?

    We endeavour to check each property prior to your arrival, however should you arrive and something is not right please contact our office immediately. We can send a housekeeper promptly over as soon as possible to fix any challenges you may be having with the cleanliness of the property.